These Terms of Service (Agreement) explain the terms under which you agree to use the services of the SquadPress website – SquadPress.com you agree that you have read and understood this Agreement, and that you accept and agree to be bound by its terms. By placing an order with SquadPress, you confirm that you are in agreement with and bound by the terms and conditions below.
Please read these terms carefully before using the services.
THE LEGAL AGREEMENTS SET OUT BELOW GOVERN YOUR USE OF THE SQUADPRESS SERVICES (“SERVICES”). BY USING THE SQUADPRESS SERVICES YOU AGREE TO THESE TERMS, AS SUCH MAY BE AMENDED FROM TIME TO TIME AT SQUADPRESS’ ABSOLUTE DISCRETION. IF YOU DO NOT AGREE TO THESE TERMS, YOU ARE NOT AUTHORIZED TO USE THE SERVICES.
By placing an order with SquadPress, you confirm that you are in agreement with and bound by the terms and conditions below.
The client(“you” or “your”): The company or individual requesting the service of SquadPress.
SquadPress: Site owner & employees or affiliates. Our formal trading entity is SquadPress
Upon signing up to SquadPress you agree to the terms that are being outlined on this document. If in any way you do not agree to any of these terms, you are not authorized to use the services that are being offered by SquadPress.
General Description of Service:
SquadPress will be carrying out work through submitted email (request) by the client. This service can only be used by legal entities or clients who are 18 years of age or above.
The service offered is only available to single site installation of WordPress and does not support multi-site WordPress installation.
SquadPress has the right to suspend or terminate the client’s account if we deem necessary.
Before using our Services, you are required to open an account with SquadPress and provide your login credentials (username and password), and to provide registration information. The information you provide must be accurate, complete, and current at all times. Failure to do so will constitute a breach of the Terms, which may result in immediate termination of your SquadPress account.
Services are available only to legal entities and to individuals who of legal age.
The term “you” or “your” as used herein shall at all times include the individual or legal entity which has subscribed to the SquadPress Services hereunder, including but not limited to any and all persons and/or legal entities with which it is affiliated and/or associated, and their respective directors, officers, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns.
Upon signup, you agree that SquadPress has the right to access your site and/or FTP/Server and make the necessary changes to achieve the request that has been submitted.
Do not provide your Account information to anyone else. The Client is expected to practice due diligence with regards to their accounts, this includes their username and password. If there would be an instance that your Account gets compromise, you agree that you immediately inform SquadPress. Any unauthorized access to your account shall not be in any way be a responsibility of SquadPress.
If there is a need to update your details, you agree that you will only be using our secured portal.
You agree that full payment is required before any work is carried out. You agree that SquadPress will charge automatically for the succeeding monthly subscription to SquadPress’s services.
In case of late payment, SquadPress has the right to terminate the client’s account which includes removal of clients details to our database.
Prices for the Services may change at any time at SquadPress’ sole and exclusive discretion. The Services do not provide price protection or refunds in the event of a price reduction or promotional offering.
Your requests should fall within our Scope of Service – https://squadpress.com/scope-of-service/ such as the following:
Fix WordPress login issue
Fix Theme/Plugin issue
Fix White Screen (WSOD) or ISE 500 issue
Fix mobile responsive issue
Fix, cleanup, prevent spam
Fix site issues after an update
Website design tweaks
Improve site security
Make changes to header, sidebar, footer and content.
Upgrade WordPress core version, Theme and/or Plugins
Install plugins or theme
If in any case, you are unsure about the whether or not a request meets these criteria, you may submit your request as a ticket to our support system and we will either accept or reject the ticket based on approval.
We hold all rights to intellectual property underlying the Site.
We guarantee backups for the Client before any work will be done. However, we do not guarantee that there will not be any event of data loss and we will not hold liability of such loss.
We hold the right, to assume the exclusive defense and control if you are required to indemnify us from any claim or loss. We will use reasonable efforts to notify you of any such indemnifiable claim or loss upon becoming aware of it.
Limitation of Liability:
In no event shall SquadPress be liable to You or any third party under any legal for any loss of profit or usage or any damages of any kind whatsoever. You agree that your sole remedy is to cancel your subscription in case of any damages you may think have been sustained as a result of the Services
SquadPress reserves the right to cancel the Service and your account anytime. You are never required to stay with us – we’d prefer you have the option, in fact, to leave if you are unhappy with our service. You may also give us feedback on how we can serve you better.
SquadPress may terminate or suspend any and all Services and/or your SquadPress account immediately, without prior notice or liability, for any reason whatsoever, or for no reason, including without limitation if you breach the Terms. Upon termination of your account, your right to use the Services will immediately cease. If you wish to terminate your SquadPress account, you must Contact us with your termination request. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
You can contact us through the Contact page or Live chat area to issue a termination request.
If you are not happy or satisfied with the result or work done, you may request a refund for your fee.
Please note that requesting for a refund need to be done within 30 days of your first payment.